Refund Policy

Last revised: June 2, 2025

1. Credit Refund Eligibility

Unused Credits

If you buy credit bundles for Mystarion AI and decide not to use them, you can request a full refund within 14 days of the original purchase date.

Partially Used Credits

Credits that have already fueled generations are non-refundable. You may, however, request a prorated refund for any remaining, unused credits within 14 days of purchase.

Credit Expiration

Each credit pack comes with a clearly stated expiration window at checkout. Once credits expire, they cannot be refunded.

Technical Issues

Should a technical fault prevent you from accessing Mystarion AI's creation tools, contact us right away. If we cannot resolve the issue promptly, we will either refund unused credits or extend their validity, depending on the circumstances.

2. Service Adjustments

Platform Changes

Mystarion AI may update, suspend, or retire parts of the Service. When significant changes impact purchased credits, we will communicate available options such as refunds, replacements, or extensions.

Future Offerings

This policy governs the current credit-based system for Mystarion AI. If we introduce subscriptions or other payment models later on, we will publish updated terms and notify users of the revisions.

3. Refund Process

How to Request

Email [email protected] with the email tied to your purchase and the reason for the request.

Processing Timeframe

Approved refunds are issued to the original payment method within 5–10 business days.

Preventing Abuse

Mystarion AI reserves the right to decline refunds when we detect misuse of this policy or violations of the Terms of Service.

Policy Updates

We may revise this refund policy periodically. The revision date at the top of this page reflects the latest version. Continuing to use Mystarion AI after changes take effect indicates acceptance of the updated policy.

Currency

Refunds are processed in the currency used at checkout. Any exchange rate differences or banking fees are the responsibility of the customer.

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By purchasing credits or other paid features on mystarion.app, you acknowledge that you have read and agreed to this refund policy. For further questions, please reach out to [email protected].